Tableaux® Order Process for Commercial Accounts
Tableaux designs, custom-manufactures, and sells its decorative grilles direct to commercial accounts. We define “Commercial Accounts” as design firms, architectural firms, owner/developers, and specifiers working primarily on interior/exterior design projects in hospitality design and other non-residential spaces. Projects may include hotels, restaurants, senior living, multi-family, retail, office, etc.
Our process was developed to make your experience with Tableaux enjoyable and professional. We value your time and strive to be as accurate and efficient as possible throughout all project stages...
Stage 1 - Estimate Request
The starting point for any work we do is for you to submit your project specs using our Estimate Request form.
Our Estimate Request form will allow you to upload concept artwork, photos, elevations, or other project related files (regardless of file type or size), without clogging up email inboxes or getting lost in spam.
Once we receive your estimate request, our Commercial Account Manager will review your specs with our commercial projects team to determine if any additional info is needed to adequately calculate your preliminary estimate.
Stage 2 - Project Estimate
If our commercial team does not have any follow up questions, you will receive a preliminary estimate in 1-3 business days.
If additional info is needed, we will contact you to discuss your project in greater detail and confirm design, installation, hardware, timelines, and any other project requirements.
We may also be able to offer alternative options to value-engineer your project.
Stage 3 - Project Drawing
Upon receiving your estimate, you may request a project drawing if needed at this stage.
Unless requested with your estimate, we will create a project drawing later when you are ready to move forward. The drawing will illustrate the project’s design pattern scaled as it will look in your specific shape, size and density. The drawing will also be used for design and measurement modifications prior to final order approval.
We include one re-design at no charge, whether you select one of our standard designs or choose to provide us with a custom design. In most cases, the project drawing will have all the info your contractor needs to install your Tableaux Decorative Grilles. Additional fees may apply in circumstances when extensive revisions, detailed shop drawings or complex installation instructions are needed.
Stage 4 - Approval & Payment
When all revisions have been completed to your satisfaction, you will be required to email your signed drawing and remit a minimum payment of 50% before your order can be moved into production.
Although not required, we recommend orders be paid-in-full when you approve the order to avoid shipping delays later.
Once your order enters production, you will receive a confirmation email with your estimated shipping dates and instructions for receiving your shipment.
Standard production timeline for most orders is 6-8 weeks from date of approval. Timeline may vary based on order size and/or complexity. Rush orders may be available and require an additional rush fee.
REVISIONS BEYOND THIS STAGE MAY REQUIRE CHANGE FEES!
Stage 5 - Crating & Shipping
Our production team will conduct a final inspection of your order prior to crating.
Crates will be custom-made to accommodate your specific order. Your crate will be designed and built to minimize freight costs and damage during shipping, as well as maximizing ease of handling when received. Photographs of your packaged order will be taken and kept on file for reference.
We will contact you when your order is ready to ship. Shipping will be scheduled once your remaining balance (if any) is paid in full.
After the order has shipped, the recipient will receive tracking information, receiving instructions, and a copy of the approved drawings. The shipping company will contact the recipient to coordinate delivery.
Stage 6 - Receiving & Inspecting
INSPECT YOUR SHIPMENT IMMEDIATELY FOR POSSIBLE FREIGHT DAMAGE DURING TRANSIT. NOTE ANY & ALL DAMAGE ON THE BILL OF LADING. CONTACT US IMMEDIATELY TO AVOID ANY PROBLEMS OR DELAYS WITH FREIGHT DAMAGE CLAIMS AND ORDER REMAKES.
We take great care when packing your order to minimize the possibility of damage during shipping.
In addition, we apply ShockWatch Impact Indicator Labels to monitor the mishandling of shipments. Even so, freight damage can occur. Refer to the “Instructions for Receiving your Shipment” document we sent you to avoid problems later.